FAQ

REGISTRATION

How do I register for the virtual congress?

Registration for the virtual congress is open – for more information, please visit: https://estnda2021.ee/registration/

I haven't received an invoice/a confirmation letter for my registration.

Sometimes the system malfunctions and will not send out the invoice/confirmation letter. If you haven't received yours within one hour of registering, please contact our Delegate Services. Before pressing the "Register" button, please double-check your e-mail address for any mistakes.

I need to make some changes to the invoice.

Please contact our Congress Delegate Services estnda2021@publicon.ee, they will gladly make the necessary changes and send you an updated invoice.

My organisation is taking longer than expected to pay my invoice and I'm worried my registration will be cancelled.

We will not cancel any registrations before contacting the delegates beforehand. If you are worried you won't be able to make the payment in time, please contact our Congress Delegate Services and they will extend the deadline for you.

If I wish to cancel my registration, will I receive a refund?

Please consult the cancellation policy outlined on the registration page for the most up to date information HERE.


VIRTUAL CONGRESS

What do I need to participate in the virtual congress?

To participate in the virtual congress, you need a good internet connection, a computer or mobile device, and valid registration. You will receive login details a week prior to the congress.

What platform do I have to use to participate in virtual congress?

We will use the Worksup virtual congress platform. It is very user friendly and easy to navigate. You don't have to download anything, it is a browser-based app for joining us at the congress.

I haven't participated in a virtual congress before, where do I get the information on how to log in to the system?

The Delegate Services will send out a detailed information letter before the congress about how to use Worksup. You will receive the e-mail one week before the event, this way you have a whole week to explore the system before the event goes live. 

How can I ask questions at the virtual congress?

Each presentation will have its own Q&A board to ask questions from the speakers. You can post questions, see other participants' questions and upvote the questions you like most!

What if I am not available during the virtual congress dates?

The content will be available on-demand for one month after the congress, for all registered participants. All sessions will be recorded and released on May 25 at the latest. If you are an author who has been confirmed to give an oral or a poster presentation, you will have the chance to pre-record your presentation.

My abstract was accepted. How do I make the presentation?

All authors of oral and poster presentations received detailed guidelines on the technical aspects from the Delegate Services. If you have not received yours, please send an e-mail at estnda2021@publicon.ee.

Will I receive a certificate of participation?

Yes, all registered participants will receive a printable PDF certificate of participation.

Are there any communication opportunities during the virtual congress?

Yes, fill in your profile and network with all other participants! 

I did not find an answer to my question here, what should I do?

Please send your question to the Delegate Service via e-mail: estnda2021@publicon.ee.
Due to the high volume of requests and questions, please give the Delegate Service 4-5 working days to answer your email.